For one low monthly fee Complete Protection will repair and maintain your appliances, regardless of their age. Complete Protection pays the full cost of any repair or maintenance; there is no deductible. If it is determined your appliance is not worth repairing, or if the repair cannot be made, Complete Protection will help you with the purchase of a new appliance. Please see the reimbursement allowance below.
When does Complete Protection begin to protect my appliances?
Your account becomes active upon enrollment. There is a 30-day wait for any repair or preventive maintenance. The 30-day waiting period begins on the date of enrollment.
What do I do when I need a repair?
When you need a repair, first call Complete Protection at 1.800.978.2022.You will be given an authorization number for your repair and the phone number of a service company in your area (where applicable).
Who will do the work when I need a repair?
You have two options. First, in most cases, Complete Protection will have a servicer network in your area, and can refer you to a qualified company to do the work. If Complete Protection does not have a servicer network in your area, or if you already know of a servicer in your area you would like to use, Complete Protection will allow you to work with any licensed professional to get the repair done on your appliance in a timely manner.
Does Complete Protection pay for emergency overtime charges?
Complete Protection will authorize and pay overtime charges for furnace repairs when there is a risk of the water lines freezing. Any time a customer desires expedited service and is willing to pay the overtime portion of a bill, Complete Protection will pay the other normal labor and part charges.
What is the preventive maintenance check?
Complete Protection provides a preventive maintenance service call on your heating and cooling system once every other year. Routine maintenance helps ensure the proper operation of these vital systems. Your heating and cooling system must be protected with Complete Protection to receive this service.
Who determines if my appliance is repairable or whether it needs to be replaced?
Complete Protection, after consulting with the servicer making the service call and/or reviewing the claims history of the unit, will determine if the appliance is worth repairing. If a determination is made that the appliance should be replaced, Complete Protection will reimburse you, based on the schedule below, for the purchase and installation of the new appliance of your choice. Complete Protection does not provide for full replacement.
Reimbursement Schedule toward a new appliance.
- A/C – Inside Coil
- A/C – Outside Unit
- Attic Fan
- Furnace/Air Handler
- Packaged Unit
- Pool Heater
- Pool Pump
- Water Heater
- Well Holding Tank
- Well Pump